Technical Support

Technical support is an important part of the RISAFloor package. There is no charge for technical support for all users with a current subscription of RISAFloor. Technical support is very important to the staff at RISA Tech, Inc.

Hours: 6AM to 5PM Pacific Time, Monday through Friday (excluding holidays)

Before contacting technical support, you should typically do the following:

1. Please search the Help File or General Reference Manual. The Help File and General Reference are meant to cover most common questions asked about RISAFloor. The Table of Contents or Search can be used to find specific topics. This is a good first step in finding the answer to your question. It is also good practice to go through all of the Tutorials when you first get the program. This will help you get a feel for the program and likely increase your modeling confidence.
2. Ensure that you are running the latest version of the software. Under the Help menu click Check for Updates
3. Visit our website at risa.com.
4. Make sure you understand the problem, and make sure your question is related to the program or structural modeling.
5. Take a few minutes to experiment with the problem to try to understand and solve it.

Email: support@risa.com. If your question is related to a specific model, please send us that model. That makes it much easier for us to debug a problem or answer questions about specific issues. The model file has a .RFL extension. Make sure you tell us your name, company name, serial number, Key ID, or Cloud ID, phone number, and give a thorough problem description. If you have multiple members, plates, or load combinations, make sure you specify which ones to look at.

Phone Support: (949) 951-5815. Feel free to call, especially if you need a quick answer and your question is not model specific and therefore doesn't require us to look at your file.